About Us 

When we use the terms ‘we’, ‘us’, ‘our’ or ‘allergyaunt’ in this document, we are
referring to the business trademarked as ‘allergyaunt’ and ‘Allergy Aunt’.  The trademark is owned by Allergy Aunt Ltd whose company registration number is 11995029.
We primarily operate via an online platform which can be accessed at
www.allergyaunt.com (website).

Users

In this document, the use of:

• User(s) – refers to individuals using our product and services for dietary consumption reasons.
• Business user(s) refers to business owners of food establishments.
• You – refers to anyone using any of our products or services for whatever reason.

Terms of use (Terms) 

Our Terms are a legally binding agreement between you and us. They govern your use of our products and services.

By using our products and services, you explicitly agree to act in accordance with our Terms at all times. Please ensure you carefully review and agree to our Terms before using our products and services.  If you no longer consent to our Terms, you must stop using our products and services.

Our product and services

Our products and services include our website, any material or links found there, and any other product or service we provide.

We reserve the right to amend or withdraw any of our products and services including any material or functionality of our website without prior notice and accept no liability for any inconvenience or loss caused.

Access to our product and services

Access to our website is only permitted on a temporary basis and we accept no liability if it is unavailable at any point in time, for a prolonged period or closed down indefinitely.

The use of our website is only permitted to those aged 13 or over unless parental consent is provided.

We may monitor your use of our product and services to ensure it is in accordance with our Terms.  If we deem you use inappropriate or to violate our Terms, we reserve the right to restrict or deny your access to our product and services.

You must never disclose your username and password to anyone nor allow others to access our website using you log in details.

You must always inform us of any irregular activities on your account.

Intellectual property rights 

The names ‘allergyaunt’ and ‘Allergy Aunt’ are trademarked and cannot be used in any connotation by any other business. Any such use without our permission of licence will result in legal action being taken against you. You must therefore either contact us for our permission / licence or stop trading under the business name immediately.

We also hold intellectual property rights and/or licenses over all material contained on our
Website. By posting or submitting to our website, you grant us a royalty-free transferrable
permanent license for such material for us to use as we deem appropriate.

You must always:

• Obtain our prior consent or license from us should you wish to use any material found on our website, provide links to our website or make searches of our website for commercial or promotional purposes.
• Notify us of any reference or link made to our website by you or any party associated with you irrespective of whether done for commercial or personal reasons.
• Refrain from making reference or providing links to our website with any negative connotations.

Updates to our Terms, Privacy policy and website 

We reserve the right to update without notice, our Terms, Privacy policy, and any material or functionality of our website at any time we deem fit or required by Law.  Changes will take immediate effect and apply to all pre-existing users as well as those that become users after the changes.

Where appropriate or required by law, we will notify you of updates and ensure the most up to date version is contained on our website.

Whilst we are committed to update material and information on our website, we are under no obligation to update, correct or remove them when they are incorrect, out of date or no longer relevant.
Reviews

Users are required to leave honest and truthful reviews of food establishments based on their own experiences and not those of others. They must never contain advertising, promotions or links to other sites.

Reviews must be clear, concise and using only words found in the English dictionary. No inflammatory language is permitted.

Food establishments owners are prohibited from leaving reviews about their own food establishments to ensure reviews left are unbiased.

Business owners do have the ability to respond to users’ reviews, but can only do so if registered as a business user and have claimed their business page. Any such responses must be factually correct and use appropriate language.

We maintain the right to monitor all reviews and comments. Where we deem them to be inappropriate in their choice of language or content, we reserve the right to remove them without notice.

Reliance on information posted 

All material contained on our website is provided for general information purposes only and should never be taken to constitute legal, medical or other professional advice, nor relied upon as such.

Reviews and comments expressed on our website should be viewed as those of the user who expressed them, and not the view, opinion or advice of allergyaunt.

Whilst we request users be honest and truthful, we cannot and do not review and validate the accuracy and completeness of every posting, listing, blog, link or piece of information left on our website.

The website is a guide only and is not to be used as a replacement for contacting a particular food establishment directly to satisfy yourself about their ingredients, hygiene standards and procedures used to deal your particular food condition(s) or food preference(s).

Limitation of liability

We do not endorse, guarantee nor confirm that the food establishments or other service providers advertised on our website or associated with us use appropriate processes or other safeguards to deal with food conditions or preferences you have.

You must always verify the safety of any food products with respect to your unique food condition(s), predisposition(s) or preference(s) by contacting the particular food establishment directly to make sure that their food is safe for your consumption. It is and always remains your responsibility to evaluate the accuracy, completeness, and usefulness of the information provided on our website.

We accept no responsibility or liability for any loss that arises directly or indirectly from the use of our website or any reliance or actions taken based upon any information or links contained on our website. If you choose to rely upon any information or links contained on our website, you do so at your own risk.
Third parties, links and services 

Our website may contain information and links to third party product and services, websites, advertisers, promotions, events or activities that are not owned or controlled by us. We do not endorse nor assume any responsibility for any such third-party’s sites, information, materials, products or services.

If you accessed any third-party website, service, or content either from our website or based on information found on our website, you do so at your own risk and you agree that allergyaunt has no liability arising from your use of or access to any third party website, service, product or content.

Any issue or loss arising from any food product or service provided by a third party must be taken up directly them. Whilst we may be able to assist, all liabilities fall upon the third-party provider and never allergyaunt.

Waiver 

A waiver of any provision of our Terms, or a delay by any party in the enforcement of any right shall not be construed as a continuing waiver nor an expectation of non-enforcement of that or any other provisions or rights within our Terms.

For the avoidance of doubt and misunderstanding, we do not provide any advice or recommendations.

Any information found on our website is for information purposes only and is not intended to diagnose, treat, cure, or prevent any disease. Nor is it to be used as a substitute for advice from a medical or qualified professional. If you have any specific questions about a medical condition, symptoms or reaction to foods, you should contact a medical or qualified professional.

Registration / Cancellation

You are required to provide true, accurate and up to date information at the time of registering as a user and keep this information up to date at all times.

You must never disclose your username and password to anyone nor allow others to access our website using you log in details.

The registration process is free and will provide you an unique profile to use on our website.

We reserve the right to charge you for the use of our products and services as we deem appropriate.  You will always be notified in advance of any such costs.

You are entitled to cancel as a user subject to providing the appropriate notice in writing to membership@allergyaunt.com

Business owners

We have dedicated services for business owners.  In order to access these, you must first register using our website.

Business owners are only permitted to claim the business page(s) for their own food establishment(s). We reserve the right to verify any such claims prior to providing our authorisation. Where required, we may request additional information which must be provided in order for us to complete the validation process.

All information you include on your business page must be accurate and complete. It is also your responsibility to ensure you keep this information up to date.

We reserve the right to update your business page for any inaccurate or incomplete information without notice or your consent.

In order for you to respond to users’ reviews and comments about your food establishment, you must register and remain a registered user.

We reserve the right to monitor your use of our website and where we deem this inappropriate, we may restrict or remove your access to our product and services including our website.

We reserve the right to charge business users for either registration and / or to be a business user. You are entitled to cancel as a business user, but must provide the appropriate notice period in writing. Once you stop being a business user at end of the notice period, you will lose all access to the benefits of being a business user including access to your business page and being able to respond to users’ reviews.

Complaints and disputes

We aim to deal with all issues, complaints or disputes raised by user and business users in a fair and timely manner.  Please email us at legal@allergyaunt.com if you have any complaints or disputes.

Disputes between users and business users will be dealt with in an unbiased manner and any decision taken by us will be final and not subject to challenge.

Communications 

We may send you information or details of products and services provided by us or third parties that maybe of interest to you by email. Should you no longer wish to receive such emails, you can unsubscribe by following the directions to unsubscribe at the bottom of any of these emails.